If you want to make a complaint

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If you think your personal information on your Digital ID is not private any more you can:

  • contact the Digital ID company
  • make a complaint.
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A complaint is when you:

  • tell the Digital ID company something has gone wrong
  • ask the Digital ID company to try and fix what has gone wrong.
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If you are not happy after you make a complaint

You can contact the Office of the Australian Information Commissioner or OAIC about privacy issues.

Call the OAIC

1300 363 992

You can call the OAIC Monday to Thursday, 10am to 4pm AEST/AEDT.
 

The OAIC is located in New South Wales. You should check the time zone for your state to understand what times you can call.

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Use the OAIC complaint form

You can use the complaint form to tell the OAIC about what has gone wrong with your Digital ID.

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For more information about complaints, you can visit the OAIC website at:oaic.gov.au/privacy/privacy-complaints.