Support with your Digital ID
For support creating or strengthening your Digital ID you need to contact your ID app provider. They can support you:
- to set up your Digital ID
- with identifying which documents you need
- to change your name
- if your name is different on your ID documents.
For support with your myID please visit the myID help and myIDcontact us pages.
For more information, please see our setting up and managing your Digital ID page.
Scam and identity crime support
For information on how to report an identity crime or scam, visit our ID support page.
Accessing services
For all issues to do with the service you are trying to access, you need to contact that service directly. These issues may include not being able to access the service because you don’t have a Digital ID or need a stronger Digital ID.
Reporting consumer issues
Consumer reports can be made to the ACCC report a consumer issue page.
Reporting a privacy breach
Please visit the Office of the Australian Information Commissioner (OAIC) contact us page for concerns about a breach of privacy, or if you wish to make an enquiry.
Service and provider support
For support with accreditation or The Australian Governments Digital ID System (AGDIS), please contact the relevant agency from the list below:
- Digital ID guidance materials and application forms please visit the ACCC report a business issue page.
- Privacy, please contact the the Office of the Australian Information Commissioner (OAIC).
- Data standards, please contact the Consumer Data Standards at: contact@consumerdatastandards.gov.au.
- Technical advice or issues related to AGDIS, please contact the the system administrator at: AGDIS.Administrator@ServicesAustralia.gov.au.
